Handling Upset and Angry People

Handling Upset and Angry People

You may have heard me talk before about a situation when we had to deal with when we had a very angry and upset customer. Let me remind you about the situation and show you how we dealt with the person and with the anger. A Challenge and a New Product Several years...
Emailing and Texting Communication

Emailing and Texting Communication

Ironically, in this day of mass communication, real communication is becoming more and more challenging. While we have seemingly unlimited resources for communication at our disposal in today’s world, communication that formerly most often happened face-to-face...