Dealing with a Smart Massive Retail Client

Dealing with a Smart Massive Retail Client

As a transformational leader, learning how to deal with angry people may lead you and your organization into business exchanges that impact you, your business relationships, and the way you do business.   Let me tell you a story around the concept that the customer...
Core Beliefs

Core Beliefs

I’d like to share something with you about you that, even if it’s a good thing, could negatively impact your relationships and your influence. It’s called a core belief. Core beliefs are so much a part of you, so much in your core, something that you hold so true that...
Changing Your Thoughts

Changing Your Thoughts

As a transformational leader, sometimes we need to stop long enough to think about what we are thinking about. When we do that, we may find we want to change some of those thoughts.   Do you know that you can change your thoughts so that you are actually able...
Bridge of Transformation

Bridge of Transformation

Let’s talk together about how we can fence ourselves in sometimes. Let’s talk about this thing I call the Bridge of Transformation. Let me begin to explain what that is.   Thoughts, Feelings, Actions  First, it ties well with the thinking model that we’ve talked...