Dealing Effectively with the Dynamics of Change

Dealing Effectively with the Dynamics of Change

As I’ve tried to deal with change over the years, I have found that change can be challenging! Some people look forward to change and embrace it. Some people dread change and try to avoid it. Regardless of how you view change, we know that change is inevitable, so...
The Six-Step Apology: A Relationship Changer

The Six-Step Apology: A Relationship Changer

If you needed to go to someone because you had not treated them in the right way, what would you say is the appropriate thing to do? I think you would agree that the appropriate thing to do is to apologize. Let me tell you about a tool that we call the Six-Step...