The W.A.D.E.L. Model in Action

The W.A.D.E.L. Model in Action

I have seen the W.A.D.E.L. model work in one industry after another. Let me share with you an example of the W.A.D.E.L. model in action at a bank. What W.A.D.E.L. Stands For The W.A.D.E.L. is a simple model that helps you conduct meetings effectively. The W stands for...
Handling Upset and Angry People

Handling Upset and Angry People

You may have heard me talk before about a situation when we had to deal with when we had a very angry and upset customer. Let me remind you about the situation and show you how we dealt with the person and with the anger. A Challenge and a New Product Several years...