How Healthy Is Your Organization?

How Healthy Is Your Organization?

We have talked before about the importance and power of relactional leadership, leadership that blends the two-pronged need of building strong relationships in your organization along with the necessity of implementing the vital transactions required to further the...
V. S. T. T. E. E. L. E. and Lead

V. S. T. T. E. E. L. E. and Lead

Let me ask you a question. What kind of leader would you want to follow? What would you say are the desired qualities and skills of a great leader? Why not stop right here for a few minutes and make your own list of what makes a good leader and see what you come up...
The W.A.D.E.L. Model in Action

The W.A.D.E.L. Model in Action

I have seen the W.A.D.E.L. model work in one industry after another. Let me share with you an example of the W.A.D.E.L. model in action at a bank. What W.A.D.E.L. Stands For The W.A.D.E.L. is a simple model that helps you conduct meetings effectively. The W stands for...
Handling Upset and Angry People

Handling Upset and Angry People

You may have heard me talk before about a situation when we had to deal with when we had a very angry and upset customer. Let me remind you about the situation and show you how we dealt with the person and with the anger. A Challenge and a New Product Several years...