V. S. T. T. E. E. L. E. and Lead

V. S. T. T. E. E. L. E. and Lead

Let me ask you a question. What kind of leader would you want to follow? What would you say are the desired qualities and skills of a great leader? Why not stop right here for a few minutes and make your own list of what makes a good leader and see what you come up...
The W.A.D.E.L. Model in Action

The W.A.D.E.L. Model in Action

I have seen the W.A.D.E.L. model work in one industry after another. Let me share with you an example of the W.A.D.E.L. model in action at a bank. What W.A.D.E.L. Stands For The W.A.D.E.L. is a simple model that helps you conduct meetings effectively. The W stands for...
Handling Upset and Angry People

Handling Upset and Angry People

You may have heard me talk before about a situation when we had to deal with when we had a very angry and upset customer. Let me remind you about the situation and show you how we dealt with the person and with the anger. A Challenge and a New Product Several years...