by Ford Taylor | Jul 12, 2023 | Accountability, business, Faith
In Transformational Leadership, one of the tools we think is important, whether in our work world or as a coach or in our home, is to know how to handle someone who is angry and upset. Why? Because sometimes we run into people who are really upset, and we need to know...
by Ford Taylor | Jun 21, 2023 | Accountability, business, Faith
You may have heard me talk before about a situation when we had to deal with when we had a very angry and upset customer. Let me remind you about the situation and show you how we dealt with the person and with the anger. A Challenge and a New Product Several years...
by Ford Taylor | Jun 14, 2023 | Accountability, business, Faith
Ironically, in this day of mass communication, real communication is becoming more and more challenging. While we have seemingly unlimited resources for communication at our disposal in today’s world, communication that formerly most often happened face-to-face...
by Ford Taylor | May 24, 2023 | Accountability, business, Faith
Yes, that’s right. Relactional. Learning to listen well is an important part of communication, and good leaders, relactional leaders, need to know how to listen well. What does being a relactional leader have to do with listening? This kind of leader not only...
by Ford Taylor | May 9, 2023 | Accountability, business, Faith
When we stop to think about it, we see lots of people around us who do and say good things, but too often we don’t acknowledge those people or what they contribute. Let’s talk about affirmations, what they look like, and how to give an affirmation. Affirmations,...
by Ford Taylor | Apr 26, 2023 | Accountability, business, Faith
Why are first impressions so important? As we think about the world we live in today, we realize it is constantly changing. It is a world where we are regularly stepping into new situations and meeting new people. That’s important for us to realize because we need to...
