by Ford Taylor | Nov 17, 2021 | Uncategorized
Let me begin with a question. How long do you think it takes to make a good first impression? Do you think it takes thirty seconds or less? Or do you think it takes more than 30 seconds? If you chose more than thirty seconds, I’m sorry to tell you the...
by Ford Taylor | Nov 10, 2021 | Uncategorized
Problems arise all the time, Ford and Patrick give tips to help solve problems within organizations or relationships. The first tip, take responsibility for your own thoughts, feeling, and actions. Questions explored in this episode: What is the relationship...
by Ford Taylor | Nov 3, 2021 | Uncategorized
A large part of how we communicate is done via email and texting. I have to tell you I can’t imagine conducting business within an organization without it any more. But, here’s a question: Have you ever misinterpreted an email or text or had one of your emails or...
by Ford Taylor | Oct 27, 2021 | Uncategorized
Patrick and Ford discuss how to deal with anger and have a rational conversation. A common enemy, Covid 19, has turned people against each other instead of working together to defeat a common enemy. How can we have logical conversations and keep...
by Ford Taylor | Oct 20, 2021 | Uncategorized
Remember the steps of how to handle angry people, how to handle upset customers? Remember the process of those seven steps that begin with remain silent, remain silent, remain silent, thank them for their feedback, repeat back what they said, commit to action and...
