ARTICLES AND EPISODES
The S.L.O.W.E.R. Listening Model for Relactional Leaders
Yes, that’s right. Relactional. Learning to listen well is an important part of communication, and good leaders, relactional leaders, need to know how to listen well. What does being a relactional leader have to do with listening? This kind of leader not only...
Dealing with an Angry Person at a Transformational Leadership Session
Remember the steps of how to handle angry people, how to handle upset customers? Remember the process of those seven steps that begin with remain silent, remain silent, remain silent, thank them for their feedback, repeat back what they said, commit to action and...
Ford Taylor Talks Overcoming Weariness (Podcast Episode)
Especially in these challenging times, we all want to improve our relationships within our family, community, career, business, government, church, and every other aspect of our lives. We want to be better and move toward the vision we have for ourselves.
During each episode of Ford Taylor Talks, you will be pointed to tools, ingredients, and behaviors that can be implemented right away to help with real life issues and communication. This practical guidance will help you solve the constraints that have been keeping you from being the person you want to be.
If you want to LOVE the right way, have INFLUENCE with those around you, and TRANSFORM both your life and the lives of others (or as Ford Taylor says, “get L.I.T.”), this is the podcast for you.
Dealing with an Angry Customer
We’ve all had to deal with angry people at one time or another, and we need to know how to deal with them in effective ways. So, let’s talk about a specific example of doing just that. Let’s talk about an example of how to deal with an angry customer. A New...
Dealing with a Smart Massive Retail Client
As a transformational leader, learning how to deal with angry people may lead you and your organization into business exchanges that impact you, your business relationships, and the way you do business. Let me tell you a story around the concept that the customer...
