by Ford Taylor | Nov 3, 2021 | Uncategorized
A large part of how we communicate is done via email and texting. I have to tell you I can’t imagine conducting business within an organization without it any more. But, here’s a question: Have you ever misinterpreted an email or text or had one of your emails or...
by Ford Taylor | Oct 27, 2021 | Uncategorized
Patrick and Ford discuss how to deal with anger and have a rational conversation. A common enemy, Covid 19, has turned people against each other instead of working together to defeat a common enemy. How can we have logical conversations and keep...
by Ford Taylor | Oct 20, 2021 | Uncategorized
Remember the steps of how to handle angry people, how to handle upset customers? Remember the process of those seven steps that begin with remain silent, remain silent, remain silent, thank them for their feedback, repeat back what they said, commit to action and...
by Ford Taylor | Oct 13, 2021 | Uncategorized
In this episode, Ford and Patrick discuss times of feeling tired and unmotivated. We can all go through it when we put too much on our plate at once. Ford discusses tricks to pull yourself out of weariness and back into your normal rhythm. A rested body performs...
by Ford Taylor | Oct 6, 2021 | Uncategorized
We’ve all had to deal with angry people at one time or another, and we need to know how to deal with them in effective ways. So, let’s talk about a specific example of doing just that. Let’s talk about an example of how to deal with an angry customer. A New...
