by Ford Taylor | Oct 27, 2021 | Uncategorized
Patrick and Ford discuss how to deal with anger and have a rational conversation. A common enemy, Covid 19, has turned people against each other instead of working together to defeat a common enemy. How can we have logical conversations and keep...
by Ford Taylor | Oct 20, 2021 | Uncategorized
Remember the steps of how to handle angry people, how to handle upset customers? Remember the process of those seven steps that begin with remain silent, remain silent, remain silent, thank them for their feedback, repeat back what they said, commit to action and...
by Ford Taylor | Oct 13, 2021 | Uncategorized
In this episode, Ford and Patrick discuss times of feeling tired and unmotivated. We can all go through it when we put too much on our plate at once. Ford discusses tricks to pull yourself out of weariness and back into your normal rhythm. A rested body performs...
by Ford Taylor | Oct 6, 2021 | Uncategorized
We’ve all had to deal with angry people at one time or another, and we need to know how to deal with them in effective ways. So, let’s talk about a specific example of doing just that. Let’s talk about an example of how to deal with an angry customer. A New...
by Ford Taylor | Sep 29, 2021 | Uncategorized
As a transformational leader, learning how to deal with angry people may lead you and your organization into business exchanges that impact you, your business relationships, and the way you do business. Let me tell you a story around the concept that the customer...
by Ford Taylor | Sep 22, 2021 | Uncategorized
I’d like to share something with you about you that, even if it’s a good thing, could negatively impact your relationships and your influence. It’s called a core belief. Core beliefs are so much a part of you, so much in your core, something that you hold so true that...
